Refund policy


AMERICAN LINE GEAR RETURN POLICY

We stand behind the quality of our gear and want you to be confident in every purchase. Eligible unused products may be returned in accordance with the requirements below.

30-DAY RETURN WINDOW

Eligible products may be returned within 30 calendar days of the original delivery date.

All returns require prior authorization from American Line Gear. Items returned without authorization may be refused or returned to the sender.

RETURN ELIGIBILITY

To qualify for a return, the product must be:

  • New, unused, and in resalable condition

  • Unworn, unwashed, and free from dirt, debris, odors, hair, chemicals, or other contamination

  • Free from signs of installation, field use, testing, or wear

  • Unmodified, unaltered, and undamaged

  • Returned with all original tags, labels, instructions, components, accessories, and packaging

  • Accompanied by valid proof of purchase

American Line Gear reserves the right to inspect all returned products and determine whether they meet these requirements.

An item is not considered unused if it has been placed into service, used on a jobsite, installed, tested, washed, modified, or altered in any way.

NONRETURNABLE ITEMS

The following products are not eligible for return unless they arrived defective, damaged, or incorrect:

  • Used, worn, washed, installed, tested, or altered products

  • Custom-made, personalized, embroidered, or specially configured products

  • Special-order or made-to-order products

  • Clearance, closeout, discontinued, or final-sale products

  • Gift cards

  • Products missing labels, instructions, components, accessories, or original packaging

  • Products contaminated by dirt, grease, chemicals, smoke, odors, bodily fluids, pet hair, or other substances

  • Products damaged through improper use, storage, installation, maintenance, or handling

  • Items purchased from an unauthorized seller

Product-specific exclusions will be identified on the applicable product page whenever possible.

RETURN AUTHORIZATION

Before sending a product back, email Team@AmericanLineGear.com with:

  • Your name

  • Order number

  • Product name or SKU

  • Quantity being returned

  • Reason for the return

  • Photographs of the product and packaging, if requested

If the return is approved, we will provide return instructions and a Return Merchandise Authorization number.

Authorization to send an item back does not guarantee a refund. Final eligibility is determined after the product is received and inspected.

Returns must be shipped within 10 calendar days after authorization is issued.

RETURN SHIPPING

The buyer is responsible for all return-shipping costs. Original shipping, handling, expedited shipping, and other delivery charges are nonrefundable.

We strongly recommend using a trackable and insured shipping service. American Line Gear is not responsible for returns that are lost, damaged, or delayed in transit. The buyer remains responsible for the product until it is received at our authorized return location.

Do not ship products back without first receiving return authorization and shipping instructions from American Line Gear.

INSPECTION AND RESTOCKING FEES

Returned products are inspected before a refund is approved.

Approved products returned complete and in their original resalable condition will not normally be charged a restocking fee.

A restocking fee of up to 20% may be deducted when an otherwise eligible product requires repackaging, replacement packaging, relabeling, additional inspection, cleaning, or other work before it can be resold.

Products that do not meet this policy may be denied a refund. If a return is denied, the buyer may be responsible for the cost of having the product shipped back.

Products not reclaimed within 30 days after notice may be considered abandoned where permitted by law.

REFUNDS

Approved refunds will be issued to the original payment method, less any applicable shipping charges, restocking fees, discounts, or other authorized deductions.

Please allow 7–10 business days after inspection for an approved refund to be processed. Your financial institution may require additional time to post the credit.

Promotional discounts and bundled pricing will be recalculated if returning part of a promotion or bundle causes the remaining order to no longer qualify for the original discount.

EXCHANGES

To exchange an eligible unused product for a different size, model, or configuration, email Team@AmericanLineGear.com for authorization. Exchanges are subject to product availability.

The buyer is responsible for return shipping, replacement shipping, and any price difference associated with an exchange.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order promptly after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, email Team@AmericanLineGear.com within five calendar days of delivery.

Include your order number and clear photographs of:

  • The product

  • The shipping package

  • The shipping label

  • Any visible damage or defect

Keep all products and packaging until the claim has been resolved. Do not use, repair, modify, or discard the product before receiving instructions.

Verified shipping errors and eligible damage claims will be reviewed and corrected by American Line Gear. Damage caused by the shipping carrier may require completion of a carrier claim.

WARRANTY CLAIMS

Returns and warranty claims are handled separately.

A product that has been used or placed into service is not eligible for return simply because it is within the 30-day return period.

If a used product is believed to have a manufacturing or workmanship defect, it must be submitted for warranty evaluation under the applicable American Line Gear product warranty.

Normal wear, misuse, improper installation, overloading, unauthorized modifications, improper maintenance, accidents, chemical exposure, and failure to follow product instructions are not considered manufacturing defects.

Submitting a warranty claim does not guarantee repair, replacement, or refund.

PURCHASES FROM AUTHORIZED DISTRIBUTORS

Products purchased through an authorized American Line Gear distributor must generally be returned to the original seller and are subject to that seller’s return policy.

American Line Gear cannot issue refunds for purchases processed by another retailer. Applicable product warranty rights are not affected by the retailer’s return policy.

REFUSED OR UNDELIVERABLE SHIPMENTS

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the shipment may be refunded after the products are received and inspected.

Original shipping charges, return-shipping charges, carrier fees, and any applicable restocking fee may be deducted from the refund.

RETURN ABUSE

American Line Gear reserves the right to refuse returns from customers showing patterns of excessive returns, fraudulent activity, product substitution, misuse of the return process, or violations of this policy.

POLICY AND LEGAL RIGHTS

American Line Gear reserves the right to update this policy at any time. The policy in effect on the original purchase date will generally apply to that order.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable federal, state, or local law.

STARTING A RETURN

To request a return, email Crew@AmericanLineGear.com. Please include your order number, product information, reason for the return, and any requested photographs.

Do not send any product back until you have received return authorization and shipping instructions from American Line Gear.

American Line Gear
Customer service: Crew@AmericanLineGear.com
Return address: Provided with approved return authorization
Effective date: [09 28, 2026]