Shipping policy


AMERICAN LINE GEAR SHIPPING POLICY

Effective Date: September 3, 2026

We work to process and ship every American Line Gear order accurately and as quickly as possible. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and procedures for delayed, damaged, lost, or undeliverable shipments.

ORDER PROCESSING

In-stock orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding federal holidays and days when American Line Gear is closed.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times may be longer during:

  • Product launches
  • Sales and promotional events
  • Holidays
  • Severe weather
  • Periods of unusually high order volume
  • Inventory counts or warehouse closures
  • Other circumstances outside our reasonable control

Order processing time is separate from the carrier’s estimated transit time.

ORDER VERIFICATION

Some orders may require additional payment, identity, billing, address, or fraud-prevention verification before shipment.

American Line Gear may contact the buyer for additional information. Orders may be delayed or canceled if we cannot verify the information provided.

SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on factors that may include:

  • Delivery address
  • Package dimensions
  • Package weight
  • Selected shipping method
  • Carrier rates
  • Oversized-package fees
  • Residential or remote-area surcharges
  • Additional services requested by the buyer

The buyer is responsible for all shipping charges shown at checkout.

If the website produces a materially incorrect shipping rate because of a technical, product-data, carrier, or calculation error, American Line Gear may contact the buyer before shipment to collect the correct amount or offer the option to cancel the affected order for a refund.

DELIVERY ESTIMATES

Delivery dates and transit times displayed at checkout are estimates provided by the shipping carrier. They are not guaranteed delivery dates unless American Line Gear expressly provides a written guarantee.

Carrier transit time begins after the order has been processed, packaged, and accepted by the carrier.

American Line Gear is not responsible for delays caused by:

  • Shipping carriers
  • Severe weather or natural disasters
  • Labor disruptions
  • Transportation interruptions
  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Customs or government inspections
  • Holiday shipping volume
  • Events outside our reasonable control

Paying for expedited shipping shortens the carrier’s anticipated transit time but does not reduce our stated order-processing time unless expressly confirmed in writing.

TRACKING INFORMATION

When tracking is available, it will be sent to the email address or phone number provided with the order.

Tracking information may take up to 24–48 hours to update after a shipping label is created.

The creation of a shipping label does not necessarily mean the carrier has taken possession of the package.

SHIPPING ADDRESS

The buyer is responsible for providing a complete and accurate shipping address before submitting an order.

American Line Gear is not responsible for delivery problems caused by:

  • Incorrect street addresses
  • Missing apartment, suite, unit, or building numbers
  • Incorrect postal codes
  • Outdated saved addresses
  • Misspelled recipient information
  • Addresses that cannot accept the selected delivery service

Contact Crew@americanlinegear.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has been submitted. Once an order has entered fulfillment or been transferred to the carrier, the address may no longer be changed.

The buyer is responsible for additional shipping charges, address-correction fees, carrier-intercept fees, and reshipping costs resulting from an incorrect or incomplete address.

ORDER CHANGES AND CANCELLATIONS

Contact Crew@americanlinegear.com as soon as possible to request an order change or cancellation.

We cannot guarantee that an order can be changed or canceled after it has been submitted. Orders that have entered processing, been packaged, or shipped may no longer be changed or canceled.

If an order has already shipped, it must be handled in accordance with the American Line Gear Return Policy. The buyer is responsible for all return-shipping costs.

SPLIT SHIPMENTS

Orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

When an order is split into multiple shipments, the buyer may receive more than one tracking number. Separate packages may arrive on different days.

PREORDERS, BACKORDERS, AND MADE-TO-ORDER PRODUCTS

Preorder, backordered, custom, and made-to-order products may have longer processing times.

Any expected availability or shipping date is an estimate and may change because of production schedules, material availability, quality-control requirements, transportation delays, or other circumstances.

If an order contains both available and unavailable products, American Line Gear may hold the order until all products are ready or ship the available products separately.

Product-specific timelines shown on the product page or order confirmation take priority over the general processing times in this policy.

OVERSIZED AND FREIGHT SHIPMENTS

Large, heavy, unusually shaped, or high-quantity orders may require additional shipping charges or freight delivery.

American Line Gear may contact the buyer before shipment if:

  • Additional shipping charges are required
  • A commercial delivery address is needed
  • Liftgate or inside-delivery service is requested
  • The destination has limited access
  • A delivery appointment is required
  • The original shipping method is unavailable

The buyer is responsible for accessorial charges resulting from inaccurate delivery information, limited-access locations, missed delivery appointments, redelivery, storage, address corrections, or services requested at delivery.

For freight shipments, inspect the shipment before signing the delivery receipt. Visible shortages or damage should be clearly noted on the carrier’s delivery receipt. Photograph the shipment, packaging, and damage before unpacking whenever possible.

Signing a freight delivery receipt without noting visible damage may affect the ability to file a carrier claim.

DELIVERY TO P.O. BOXES

Some products or shipping methods may not be available for delivery to P.O. boxes.

If a physical address is required, we will contact the buyer. Failure to provide an acceptable address may delay or result in cancellation of the order.

ALASKA, HAWAII, U.S. TERRITORIES, AND REMOTE LOCATIONS

Additional charges and longer delivery times may apply to shipments outside the contiguous United States or to remote locations.

Available shipping services and rates will be displayed during checkout when possible. American Line Gear may contact the buyer if additional charges or a different shipping method is required.

INTERNATIONAL SHIPPING

International shipping is available only to destinations offered during checkout or approved by American Line Gear in writing.

International buyers are responsible for all applicable:

  • Customs duties
  • Import taxes
  • Tariffs
  • Brokerage charges
  • Government fees
  • Local delivery charges

These charges are not included in the product price or standard shipping charge unless expressly stated.

American Line Gear cannot control customs processing times and is not responsible for customs-related delays.

International orders refused because of duties, taxes, customs requirements, or other import charges may be refunded only after the products are returned and inspected. Original shipping charges, return-shipping costs, duties, taxes, brokerage charges, and other expenses may be deducted from the refund.

DAMAGED OR INCORRECT SHIPMENTS

Inspect your order promptly after delivery.

If an order arrives damaged, defective, incomplete, or incorrect, email Team@AmericanLineGear.com within five calendar days of delivery.

Include:

  • Your name
  • Order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping package
  • A photograph of the shipping label
  • Photographs showing any visible damage

Keep the product and all original packaging until the claim has been resolved. Do not use, repair, modify, discard, or return the product without receiving instructions.

American Line Gear will review the claim and determine the appropriate resolution. Damage caused during transit may require a claim with the shipping carrier.

LOST OR DELAYED PACKAGES

If tracking information has not updated or a package appears delayed, check the carrier’s tracking page for the most current information.

A package is not considered lost solely because it arrives after the original estimated delivery date.

If tracking has not updated for an extended period, contact Crew@americanlinegear.com. We may ask the carrier to investigate the shipment.

Carrier investigations may require additional time. Refunds or replacement shipments will not be issued until the shipment’s status has been investigated and the package is confirmed lost or another resolution is required by applicable law.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  • Confirm the shipping address on your order
  • Check all entrances, porches, garages, parcel lockers, and other delivery locations
  • Ask household members, neighbors, building staff, or mailroom personnel
  • Allow one additional business day, as some carriers mark packages delivered before final placement
  • Contact the carrier directly for delivery details

If the package remains missing, contact Crew@americanlinegear.com promptly.

American Line Gear will review the circumstances and may assist with a carrier inquiry. We do not guarantee replacement or reimbursement for packages confirmed by the carrier as properly delivered to the address supplied by the buyer, except where required by law.

REFUSED AND UNDELIVERABLE SHIPMENTS

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, failure to collect the package, or inability to access the delivery location may be refunded after the products are received and inspected.

The following may be deducted from the refund:

  • Original shipping charges
  • Return-shipping charges
  • Address-correction fees
  • Carrier fees
  • Storage or redelivery charges
  • Applicable restocking fees

If the buyer requests reshipment, all additional shipping costs must be paid before the order is shipped again.

SIGNATURE REQUIREMENTS

American Line Gear may require a signature for certain orders based on order value, product type, destination, carrier requirements, or fraud-prevention concerns.

The buyer is responsible for being available to accept the delivery or arranging delivery directly with the carrier.

Missed-delivery, redelivery, storage, address-change, and return-to-sender charges are the buyer’s responsibility.

RETURN SHIPPING

Returns are governed by the American Line Gear Return Policy.

The buyer is responsible for all return-shipping costs. Original shipping, handling, expedited shipping, and other delivery charges are nonrefundable.

Returns must receive prior authorization before being shipped to American Line Gear.

SHIPPING POLICY CHANGES

American Line Gear reserves the right to update this Shipping Policy at any time.

The policy in effect when an order is placed will generally apply to that order. Changes will be posted on our website with an updated effective date.

CONTACT INFORMATION

For shipping questions or assistance, contact:

American Line Gear
Email: Crew@americanlinegear.com
Website: americanlinegear.com